How do I track my order?
Once your order has shipped, we will send you a shipping confirmation email with your tracking number.
Visit our Track Your Order page and enter that number to check the latest shipment updates.
Tracking information may take some time to appear after dispatch. If you cannot find your tracking number, contact authenticrafts7@gmail.com with your order number.
What payment methods do you accept?
We accept the payment methods displayed at checkout.
Available options may vary depending on your country, device, browser and selected currency. Please check checkout for the payment methods available for your order.
How secure is my online order?
Payments are processed through Shopify checkout and the payment provider selected at checkout.
Please do not send your full card number, security code or account password by email or WhatsApp. Our customer-service team does not need these details to assist with your order.
When is my payment charged?
Your payment may be authorised or captured during checkout, depending on the payment method and our payment-processing settings.
Your bank or payment provider may display a temporary authorisation before the final charge appears. Please contact us with your order number if you need help checking your payment status.
Can I use multiple discount codes in one order?
Discount combinations depend on the conditions of each promotion and our checkout settings.
If discounts cannot be combined, checkout will indicate which offer can be applied. Please refer to each promotion’s terms for any exclusions.
How long does production and shipping take?
Unless otherwise stated on the product page:
- Production: Approximately 3–7 business days.
- Shipping after dispatch: Approximately 2–5 business days, depending on the destination and customs processing.
Production and shipping are separate periods. These timeframes are estimates, and customs clearance or carrier delays may affect delivery.
Orders are carefully packed before shipping.
Are customs duties and import taxes included?
Customs duties and import taxes, where applicable, are the buyer’s responsibility unless checkout explicitly states that they are included.
These charges are determined by the destination country’s authorities and may affect customs clearance.
What should I do if an item is missing from my order?
Please contact authenticrafts7@gmail.com as soon as possible and include:
- Your order number.
- The name of the missing item.
- Photos of the package, shipping label and items received, where possible.
- Details of any visible damage or signs that the package was opened.
Some orders may arrive in separate packages. We will check your shipment details and help resolve the issue.
Please keep the packaging while we review your request, where possible.
What if my item arrives damaged, defective or incorrect?
Contact authenticrafts7@gmail.com with your order number, a description of the issue and photos where possible.
Please report problems within 14 days of delivery so we can assist promptly. This reporting period does not limit your statutory rights.
For confirmed damaged, defective or incorrect items, we provide a full refund, including the original shipping charge, and cover any required return shipping. No production or restocking fees apply.
Please contact us before returning an item so we can provide instructions.
Are there any exchange-rate fees?
Your order currency and total are displayed at checkout.
If your payment account uses a different currency, your bank or payment provider may convert the amount and charge currency-conversion or foreign-transaction fees.
We do not control the exchange rates or fees applied by your bank or payment provider.
How do I cancel my order?
You may cancel your order within 24 hours of placing it for a full refund.
After 24 hours, we do not offer voluntary cancellations. This does not affect any cancellation rights required by applicable law.
Email authenticrafts7@gmail.com with your order number and a clear request to cancel.
Can I change my order?
For changes to size, colour, finish, quantity or personalisation, contact us as soon as possible.
Changes depend on availability and production progress and cannot be guaranteed. We will confirm whether your requested change is possible and explain any price difference before proceeding.
If a change is not possible, your right to cancel within the first 24 hours still applies.
Can I change my shipping address?
Contact authenticrafts7@gmail.com as soon as possible with your order number and the corrected address.
We will confirm whether the address can still be updated. Once an order has shipped, address changes depend on the carrier and cannot be guaranteed.
Please check that your delivery address and telephone number are complete and accurate before ordering. Incorrect details may cause delays or require reshipping. If additional shipping costs apply, we will explain them before arranging a new shipment.
This does not limit your statutory rights.
Can I return my order?
Please review our Return & Refund Policy for the return conditions applicable to your purchase, including any statutory withdrawal rights and conditions for personalised products.
Damaged, defective or incorrect products remain covered as explained above.
Before sending any return, contact authenticrafts7@gmail.com to receive the correct return address and instructions.
Are handmade items exactly identical?
Handcrafted products may have slight variations in dimensions, colour and finishing.
Please read the measurements and variation notes on the individual product page. For lighting, the appearance of glass may also change depending on daylight and your chosen bulb.
Are bulbs included with pendant lights?
Unless the product page states otherwise, bulbs are not included.
Our brass and glass pendant listings specify the supplied bulb holder, chain, electrical cord and ceiling canopy. Check the individual listing for socket type, voltage and included components.
Installation by a qualified electrician is recommended.
How can I contact you?
For product questions or assistance with your order:
Email: authenticrafts7@gmail.com
WhatsApp: +1 929 368 4152
Business: AUTHENTIC MOROCCAN CRAFTS LLC
Business mailing address:
30 N Gould St Ste R
Sheridan, WY 82801
United States
The business mailing address is not automatically the return address. Please contact us before sending a return.
Nothing in these FAQs limits your mandatory consumer rights.