Privacy Policy

Last updated: October 19, 2026

AUTHENTIC MOROCCAN CRAFTS LLC, trading as AUTHENTIC MOROCCAN CRAFTS (“we,” “us,” or “our”), operates https://authenticmoroccancrafts.shop/ and its related online shopping services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, request a personalised product, or contact us.

Our store is hosted on Shopify, which provides the ecommerce platform we use to sell our products.

Personal Information We Collect

Depending on how you interact with us, we collect the following categories of information:

• Contact information: Your name, billing address, delivery address, email address, and telephone number.

• Order information: Products purchased, selected sizes and finishes, order history, shipping preferences, and return or cancellation requests.

• Customisation information: Names, logos, designs, measurements, images, or instructions you provide for personalised products.

• Payment-related information: Payment status, transaction references, billing details, and limited payment-method information supplied by our payment providers. Full payment credentials are processed by the payment providers used at checkout.

• Account information: Information associated with a customer account, where available.

• Communications: Messages, enquiries, reviews, photographs, and other information you send us.

• Device and usage information: IP address, browser and device details, pages viewed, interactions with our website, and information collected through cookies or similar technologies, depending on your privacy choices and applicable law.

Please provide only the information needed for your enquiry or order. Avoid sending sensitive personal information through contact forms, email, or messaging services.

If you provide another person’s information, such as a gift recipient’s delivery details, you should have permission or another lawful basis to share it.

How We Collect Information

We collect personal information:

• Directly from you when you place an order, contact us, submit customisation details, or use available account features.

• Automatically when you browse or interact with our website, subject to applicable consent requirements.

• From service providers involved in payments, fraud prevention, website operation, and delivery.

• From advertising or analytics services, where these services are used and permitted by your privacy choices and applicable law.

How We Use Personal Information

We use personal information to:

• Process payments and fulfil orders.

• Coordinate production and requested personalisation.

• Arrange shipping and provide tracking information.

• Handle enquiries, cancellations, returns, refunds, and complaints.

• Send order confirmations and other service-related messages.

• Maintain and improve our website and customer experience.

• Detect fraud, protect accounts, and secure our business.

• Maintain accounting records and meet legal obligations.

• Send marketing communications and measure advertising performance, where permitted.

We do not use customisation details as permission to publish your name, logo, photographs, or completed personalised product for promotional purposes. Any such use requires an appropriate separate permission or other lawful basis.

Legal Bases for Processing

Where applicable data protection law requires a legal basis, we rely on:

• Contract: To process and fulfil your order, arrange delivery, provide requested customisation, and handle related service requests.

• Legal obligations: To maintain required financial records, respond to lawful requests, and meet other applicable obligations.

• Legitimate interests: To secure our website, prevent fraud, respond to enquiries, resolve disputes, and improve our services, where those interests are not overridden by your rights.

• Consent: For activities requiring consent, including certain marketing communications and non-essential cookies or tracking technologies.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

How We Share Personal Information

We disclose relevant personal information when necessary to:

• Shopify: To host and operate our online store.

• Payment providers: To process payments, refunds, and payment-related security checks.

• Production providers and artisans: To prepare your order or complete requested personalisation. We share only the information needed for that work.

• Delivery providers: To ship orders, communicate delivery updates, and investigate delivery problems.

• Technology and support providers: To provide hosting, communications, customer support, security, and other business services.

• Analytics and advertising providers: Where these services are used, subject to applicable consent and opt-out requirements.

• Professional advisers and authorities: Where necessary for legal, accounting, regulatory, or dispute-related purposes.

Information may also be disclosed as part of a business reorganisation, sale, or transfer, subject to applicable legal protections.

Shopify’s Role

Shopify processes personal information to provide and operate our store. Depending on the services involved, Shopify may act on our instructions or process certain information for its own purposes as described in its privacy policy.

If Shopify Network Intelligence or related Enhanced Services are enabled, Shopify may process information about your interactions with our store together with information from your interactions with other merchants and Shopify. These services can support personalised experiences, advertising, analytics, and improvements to Shopify services.

Depending on the services used, information may be shared with Shopify and other providers located outside your country.

You can learn more about Shopify’s processing and available privacy choices here:

• Shopify Consumer Privacy Policy

• Shopify Privacy Portal

Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functions such as:

• Keeping products in your cart.

• Operating checkout and customer account features.

• Remembering preferences.

• Protecting the website and detecting fraud.

• Understanding website usage.

• Supporting advertising, where enabled and permitted.

Where required, non-essential technologies require your consent.

You can manage available choices through the website’s cookie banner or privacy controls. Browser settings also allow you to block or delete cookies, although some store functions may then work differently.

Where applicable law provides an opt-out from the sale or sharing of personal information or targeted advertising, you may exercise that right through available website privacy controls or by contacting us.

Marketing Communications

Where permitted, we may send marketing emails about our products and offers.

You can unsubscribe using the link in a marketing email or by contacting us. Opting out of marketing does not stop essential messages about your orders, payments, delivery, or customer-service requests.

International Processing

Our business uses services and production operations in different countries, including the United States and Morocco. Shopify and other providers may also process information in other locations.

Privacy laws in these locations may differ from those in your country. Where legally required, international transfers must be supported by an appropriate transfer mechanism, such as an adequacy decision or approved contractual safeguards.

Contact us if you would like information about safeguards relevant to your personal information.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining required records, preventing fraud, and resolving disputes.

Retention periods vary according to the type of information, the service involved, and applicable legal requirements.

Information that is no longer needed is deleted or anonymised, subject to applicable retention obligations and backup-management processes.

Security

We use reasonable technical and organisational measures to protect personal information.

No internet transmission or storage system can be guaranteed completely secure. Please avoid sending full payment-card details, passwords, or other sensitive information through email or contact forms.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Correct inaccurate or incomplete information.

• Request deletion of your information.

• Obtain a portable copy of certain information.

• Restrict or object to certain processing.

• Withdraw consent where processing relies on consent.

• Opt out of certain sales, sharing, or targeted advertising.

• Appeal a decision concerning a privacy request, where applicable.

• Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable conditions and exceptions. For example, we may need to retain certain transaction records to meet legal obligations.

To make a request, email authenticrafts7@gmail.com.

We may ask for information reasonably necessary to verify your identity and protect your information. An authorised representative may submit a request where permitted by law, subject to appropriate verification.

We will respond within the timeframe required by applicable law and will not discriminate against you for exercising your rights.

Children’s Privacy

Our store is intended for a general adult audience and is not directed at children.

We do not knowingly collect personal information from children in circumstances requiring parental consent without that consent. If you believe a child has provided personal information inappropriately, contact us so we can investigate and take appropriate action.

Third-Party Websites and Services

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.

Information you post publicly, such as a published review, may be visible to other people. Avoid including personal details you do not want made public.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, data practices, or legal requirements.

The updated version will be published on this page with a revised date. Where required, we will provide additional notice or obtain consent.

Contact Us

For privacy questions, requests, or complaints, contact:

Business name: AUTHENTIC MOROCCAN CRAFTS LLC
Trading name: AUTHENTIC MOROCCAN CRAFTS
Email: authenticrafts7@gmail.com
WhatsApp: +1 929 368 4152
Business mailing address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

For the processing described in this policy, AUTHENTIC MOROCCAN CRAFTS LLC is the data controller, except where another organisation independently determines its own processing purposes.